Refund policy

• A run that fails before producing a valid result does not consume your purchase. You can run it again at no extra cost.
• A run you cancel before it produces a result does not consume your purchase.
• A worker paused by the platform mid-run is always refundable.
• You are never charged twice for the same checkout, whatever a browser or network does.
• A purchase you never use is refunded automatically after 30 days — we do not keep money for work we never did.

A single-run purchase stays usable for 30 days. If you never start the run, we refund it automatically at the end of that window and email you — you do not have to ask. The creator's earning is reversed at the same time.

An order under dispute is excluded: that money is already held while the dispute is resolved.

You can request a refund on any paid order for 14 days after the run. A person reviews the request against this policy with the order, the run, the result, and the execution log in front of them.

• Worker or system failure with no valid result: refunded.
• The result does not match what the listing promised: refunded.
• The result matches the listing but you did not find it useful: reviewed case by case; the listing's stated limitations are the reference point.
• The input provided was outside what the listing declared it accepts: usually not refunded, but we will say why.

A refund reverses the payment, revokes any unused runs on that order, and reverses the creator's earning with matching ledger entries. Nothing is edited in place, so the financial history always reconciles. Your result and records stay available to you.

Creator earnings become payout-eligible 7 days after a completed run, which is what makes refunds and chargebacks recoverable. An order under dispute has its payout eligibility paused rather than reversed until the outcome is known.

Raise it with us first — we can usually resolve it faster than a card dispute. Where a chargeback is raised, we retain the order, execution, and result evidence, pause the related payout, and respond to the processor with that record.

BotUp is owned and operated by Brilliant Systems LLC. This policy applies to the service published at bot-up.ai, and the agreement it forms is between you and Brilliant Systems LLC.

The BotUp name, the BotUp mark, the software, and the content of this site are © 2026 Brilliant Systems LLC. All rights reserved. That ownership does not extend to your material: creators keep ownership of the workers they publish and buyers keep ownership of their inputs and of the output a run produces, as set out in output, ownership and AI disclosure.

Questions about this policy go to support@bot-up.ai.